July 2026: Resource Operating Hours & Out of Service

Highlights

Reviews

• NewEmbed your reviews on your own websiteClient Reviews

  A new reviews widget lets your Bella reviews build trust on your own website, not just your booking page. Grab the snippet from Online Booking → Share & embed (with a live preview before you commit), paste it into any site builder that takes custom HTML — Wix, Squarespace, WordPress and the rest — and your published reviews render on your page: overall rating, star breakdown, verified badges and your responses, in your brand colour. The widget sizes itself to fit on most builders, only ever shows published reviews, renders nothing at all until you have your first review, and includes a quiet "Book an appointment" link back to your booking page.

Scheduling & Booking Policies

• EnhancedClearer, consistent booking-policy labels

  Your booking policies now read the same way everywhere they appear — the onboarding picker, Settings, the change-preview, and each per-service override. Online-booking approval shows as "Require approval" or "Auto-confirm" (instead of a mix of "manual approval", "auto-accept" and the like), the client-permission policies (self-cancel, self-reschedule, waitlist and choose-a-team-member) read as "Allowed" or "Not allowed", and every policy's summary chip now matches the value it describes. Nothing about how your policies behave has changed — only the wording, so it's easier to see at a glance what each setting does. Approval can still be set as your location default or per service.

• NewRequire approval for one service while others auto-confirm

  Requiring approval for online bookings is no longer all-or-nothing. As well as your location-wide default, you can now set approval per service — like every other booking policy — from the service's Booking Policies tab. Send a complex colour correction or a new-client consultation for your approval while quick, low-risk services confirm the moment they're booked. Each service falls back to your location default unless you override it, and payment still works the same way: a booking that takes a deposit or card confirms on payment and never waits for approval.

• EnhancedAsk waitlist clients to confirm — without chasing everyone else

  When you book a client in from the waitlist, the appointment is now created as "pending confirmation" by default — the client gets a link to confirm they still want the slot — while your regular bookings stay confirmed the moment you make them. You choose the status on each booking right in the appointment form (Confirmed, Pending Confirmation, or Pending Approval), so you only ask a client to confirm when it actually helps, rather than turning confirmations on for every appointment.

• EnhancedTime slot interval moved to Booking Policies

  The time slot interval — the spacing between the start times clients can pick when booking online — now sits with your other online-booking policies under Settings → Booking Policies, right next to the schedule-gap controls. Same setting, a more logical home.

• FixedScheduler availability & late-night appointment fixes

  The greyed-out unavailable hours on the scheduler now appear correctly the moment the page loads — no more waiting until you switch days and back. The "outside range" indicator now lists exactly which appointments fall outside your visible hours and shows what expanding the view will do before you confirm it. And appointments that run past midnight — a late service, or a sequential bundle finishing after 12 — now book, reschedule and display reliably right across the scheduler.

Team

• EnhancedNotify your managers about every booking, not just their ownTeam Management

  Team members who can already see the whole calendar — owners, managers, front desk — can now be kept in the loop on every appointment, not only the ones assigned to them, across email, SMS, in-app and push. A new "All appointments" option on their notification preferences switches it on — including bookings team members create at the till, not just online ones. It's off by default, so each person opts in only if they want the full stream. Team members without full appointment access still only ever see their own appointments — no one is shown a colleague's bookings they couldn't already see.

Client Credit

• NewOne reloadable credit balance per client

  Clients can now keep a single running credit balance on their profile — top it up once and it is there for next time, no juggling separate gift-card codes. Staff reload a balance from the client's new Credit tab, settled by cash, manual card, other, or by charging the client's saved card on file, and every top-up, spend, refund and adjustment is recorded in a full transaction ledger. Turn it on under Settings → Client Credit, where you can set your quick-pick reload amounts (offered as buttons at the till) and an optional minimum and maximum.

• NewReward bigger top-ups with a reload bonus

  Set reload-bonus tiers — "reload 100, get 10 extra" — as a flat amount or a percentage, and the bonus is added automatically when a client tops up over the threshold. Bonus credit is tracked separately from the client's own money throughout, so your liability report always shows the real balance and the promotional balance side by side, and the bonus is spent first at checkout.

• NewApplied automatically at checkout — no code

  A client's available credit applies itself at checkout, capped at the bill, with a simple toggle to skip it for a sale. Whatever the balance doesn't cover is taken on one other method, exactly like a gift card. Refund a credit-paid sale and the balance comes back; or choose "refund to credit balance" to return any sale to the client's balance instead of their card — the money stays with your business.

Reports

• NewSee your booked income before it lands

  A new Future Income report shows the expected income from your upcoming appointments — your booked pipeline — net of any manual and promo-code discounts already applied. Pick a forward window (the next 7, 30 or 90 days, next month, or a custom range) and see your expected net income, gross booked value, discounts, deposits already held and the balance still to collect, plus a trend by week and a breakdown by team member. It counts your Booked and Confirmed appointments, so it's real money on the books rather than a forecast — and because memberships, packages, loyalty and gift cards are only applied at checkout, they're left out here and clearly noted. Your dashboard's "Future Bookings Value" now uses the same net figure, so the two always agree.

Sales & Receipts

• NewSend a client their receipt on demand

  Every sale now has a Send receipt button — on the sale detail page and in the Sales list row menu — that emails and texts the client their receipt on demand, on whichever channels you've switched on for receipts. It works for any sale, including a walk-in retail sale with no appointment (previously those could never send a receipt at all), and if the client has no email or phone on file, Bella tells you why it couldn't send. The sale detail page also gains a quick link through to its appointment.

• EnhancedYour checkout email is now a proper receipt

  The email a client gets after checkout now reads as what it is — a receipt. It arrives with the subject "Your receipt from [your business]", is headed Receipt with its own receipt number, and lists the itemised services, payments and total. It is the same document a client might call an invoice, tax invoice or proof of purchase, so it is ready to hand to a health fund or insurer for a rebate. Nothing to set up — every receipt simply looks the part now. A new Receipts & invoices help guide explains how to send, print, save as PDF, or re-send a client their receipt.