Bella Booking
Bella Booking
vs
F
Fresha

Bella Booking vs Fresha

No marketplace commission. Your clients stay yours.

An honest comparison to help you choose the right salon, spa or clinic software for your business - whatever its size.

Last updated: September 2026
Try Bella Booking free

Quick facts at a glance

A side-by-side overview of key differences

Prices shown in AUD (inc. GST)

Feature
Bella Booking
Fresha
Founded
2021
2015
Headquarters
Sydney, Australia
London, UK
Best for
Beauty, Wellness & Health Practices - solo practitioners to multi-location groups
Beauty and wellness businesses globally
Monthly Pricing
Starter/Professional
Per their pricing model
Solo (1 team member)
A$25You save
A$49+A$24/mo
6 team members
A$99You save
A$198+A$99/mo
12 team members
A$99You save
A$395+A$296/mo
Commission
0% (never)
20% on new clients from marketplace

Bella Booking: Starter plan for 1-3 team members, Professional for 4+ (unlimited). Competitor pricing from official sources, verified September 2026.

Which is right for you?

An honest look at when each platform makes sense

Consider Bella Booking if...

  • No marketplace commission (0% vs 20% on new Fresha clients)
  • SMS reminders included (50-500/month vs pay-per-use)
  • Sydney-based company with responsive support across multiple timezones
  • Easy personal onboarding
  • Free data migration assistance
  • Simpler, more transparent pricing
  • Family/dependent booking (not available on Fresha)
  • AI Assistant for business insights
  • Customisable pricing tiers for staff levels
  • Client confirmation system with one-click links
  • Service-level deposit and cancellation policy overrides
  • 30 reports with charts and comparison mode
  • Client document storage (consent forms, photos)
  • Prepaid packages for selling session bundles upfront
  • Membership client self-service portal and 9 billing frequencies (Fresha has no client portal, limited billing options)
  • Frequency control on forms - send every appointment or once per client (Fresha sends every time)
  • Accessibility & personalisation - dark mode, dyslexia-friendly fonts, colour themes, density modes
  • Resource management with capacity controls and auto-assignment
  • Two-way SMS with dedicated business number (Messages Plus add-on)

Consider Fresha if...

  • You want marketplace exposure to find new clients (and are okay with 20% commission)
  • You need marketing automation and campaigns
  • Native mobile apps are essential for your workflow
  • You need payroll management features

We believe in helping you find the right fit, even if it's not us.

Detailed feature comparison

A comprehensive look at what each platform offers

Available
Partial / Limited
Not available

Scheduling & Booking

Feature
Bella Booking
Fresha
Online booking (24/7)
Available in Bella Booking. 24/7 self-service.
Available in Fresha. Via booking page link.
Appointment scheduling
Available in Bella Booking. Drag-and-drop, pick-on-calendar moves with suggested times, Find a time, gap-fill scoring.
Available in Fresha.
Multi-service booking
Available in Bella Booking.
Available in Fresha.
Multi-staff parallel appointments
Available in Bella Booking. Multi-team-member simultaneous services.
Available in Fresha. Bundle-level sequential or parallel configuration.
Waitlist management
Available in Bella Booking.
Available in Fresha.
Incomplete booking recoveryFresha does not capture or follow up on bookings abandoned before confirmation. Bella auto-captures drafts and sends a one-tap resume link.
Available in Bella Booking. Auto-capture + SMS/email reminder + Waitlist panel with "Book for client" action.
Not available in Fresha.
Walk-in management
Available in Bella Booking.
Available in Fresha.
Embeddable booking widgetParity - neither offers a true inline booking-flow embed; both give a "Book Now" button, QR code, and shareable links to a hosted booking page.
Partly available in Bella Booking. Ready-made "Book Now" button + QR code linking to your hosted booking page (no inline booking-flow widget yet).
Partly available in Fresha. "Book Now" button + QR code + booking links to a hosted Fresha page (no inline embed).
Processing time (bookable gap)
Available in Bella Booking. Bookable gap - client stays, team member free for other appointments.
Partly available in Fresha. Basic gap between services.
Buffer time before/after
Available in Bella Booking. Before & after - blocks team member and resource for setup/cleanup.
Not available in Fresha.
Location-level timing defaultsNo competitor offers location-level default timings with per-service inheritance
Available in Bella Booking. Location-level defaults with per-service overrides and inheritance.
Not available in Fresha.
Schedule optimisation
Available in Bella Booking. 3 modes: Show All, Reduce Gaps, Eliminate Gaps - per location.
Available in Fresha. 3 configurable modes: Regular, Reduce gaps, Eliminate gaps.
Find a time wizard
Available in Bella Booking. Availability-first wizard with cross-day browsing and gap-fill scoring (Best fit / Great fit / Good fit).
Partly available in Fresha. Next available date button - not a cross-day wizard with scoring.

Client Management

Feature
Bella Booking
Fresha
Client CRM
Available in Bella Booking. Profiles, history, notes, documents.
Available in Fresha.
Client history & notes
Available in Bella Booking.
Available in Fresha.

Team Management

Feature
Bella Booking
Fresha
Team scheduling
Available in Bella Booking. 1 for solo, up to 3 for starter, unlimited for professional.
Available in Fresha.
Role permissions
Available in Bella Booking. 4 built-in roles (3 customisable), 50+ granular permissions across 19+ modules.
Available in Fresha.
Staff pricing tiers
Available in Bella Booking. Customisable pricing tiers (e.g. Junior/Senior/Master).
Partly available in Fresha. Limited.
Payroll management
Not available in Bella Booking.
Available in Fresha. Team Pay add-on.

Payments & POS

Feature
Bella Booking
Fresha
Online payments
Available in Bella Booking. All plans, via Stripe.
Available in Fresha.
Deposit collection
Available in Bella Booking. Fixed amount or percentage; part and full payments before the appointment.
Available in Fresha.
POS hardware
Partly available in Bella Booking. Software-based checkout - cash, card, or card on file (charge saved cards); no integrated card reader.
Available in Fresha. A$199 per terminal.
Gift cards
Available in Bella Booking. Digital gift cards, both amount-based and service-based, with Stripe payment (Professional plan).
Available in Fresha.
Packages & memberships
Available in Bella Booking. Recurring plans with Stripe billing, 9 billing cycles, benefits with session tracking, online purchase, pause/resume.
Partly available in Fresha. No client self-service portal, limited billing frequencies.
Service add-ons
Available in Bella Booking. Optional or required per service, single/multi-select, price and duration.
Available in Fresha. Optional extras with pricing and duration.
Afterpay / Buy Now Pay Later
Available in Bella Booking. Afterpay / Clearpay BNPL for deposits, gift cards, and packages (AU, NZ, US, CA, UK).
Not available in Fresha.
Smart pricing (online bookings)Both apply automatically to online bookings and freeze the booked price. Fresha adds per-team-member scope; Bella labels a peak price on the slot rather than showing the higher number alone.
Available in Bella Booking. Price rules by service, weekday and time window: lower the price at quiet times or raise it at busy ones, as a percentage or fixed amount, with an optional date range. Clients see the adjusted price on the slot, the booked price is frozen, and memberships and packages apply on top of it; a promo code never stacks on an off-peak price, the client gets whichever is cheaper.
Available in Fresha. Smart pricing: per-service, per-team-member increases or decreases by day and time interval, online bookings only.
Discount reasons at checkout
Available in Bella Booking. Discount reasons at checkout with Discount summary report.
Partly available in Fresha. Discounts and promotions at checkout - no selectable reason field.
Gift card online redemption
Available in Bella Booking. Clients apply gift cards at online booking payment step.
Available in Fresha. Clients enter gift card code during online booking payment.

Communication

Feature
Bella Booking
Fresha
SMS remindersBella includes 50-500 SMS credits/month; Fresha charges per message
Available in Bella Booking. 50-500/month included.
Available in Fresha. 20 free/month, then A$0.06-0.25 each.
Email reminders
Available in Bella Booking.
Available in Fresha.
Email marketing campaigns
Available in Bella Booking. Email campaigns with audience filters, branded composer or your own HTML (paste a Canva Email design), open/click tracking - unlimited within Messages Plus (fair use).
Available in Fresha. A$0.03/email after 50 free.
SMS marketing
Available in Bella Booking. SMS and email campaigns with audience filtering (incl. birthdays this month/week) and scheduling (Messages Plus add-on).
Available in Fresha. A$0.15 per text.
Two-way SMS messagingFresha's texts are one-way. Two-way messaging runs in the Fresha app instead: Client Connect, included on every plan, lets clients message you from their booking. Fresha lists Meta and Instagram messaging as coming soon.
Available in Bella Booking. Dedicated number, threaded inbox, auto-handling replies (Messages Plus add-on).
Not available in Fresha.
Dedicated business phone number
Available in Bella Booking. Your own business number - clients see your number, not a platform number (Messages Plus add-on).
Partly available in Fresha. Only for calls answered by the AI Concierge add-on, which can keep your existing number or create a new one. Texts to clients are one-way.
AI phone receptionistBella has no phone answering of any kind. If most of your bookings arrive by phone and nobody is free to pick up, this is a genuine gap on Bella's side.
Not available in Bella Booking.
Available in Fresha. AI Concierge answers client calls and messages 24/7, books, reschedules and cancels, and transfers the call or takes a message when needed. A$229.95 a month per location in Australia with 200 minutes and 500 messages, then A$1.38 a minute and A$0.10 a message.
Auto-reply handling
Available in Bella Booking. Keyword-based: YES/Y confirms (your own Confirmed message replies), NO flags for follow-up or cancels per your setting, STOP unsubscribes.
Not available in Fresha. Texts are one-way, so there are no text replies to handle. The AI Concierge add-on answers client messages in the Fresha app.
Bulk SMS campaigns
Available in Bella Booking. SMS and email campaigns with audience filtering (incl. birthdays this month/week) and scheduling (Messages Plus add-on).
Available in Fresha. Blast campaigns with audience filtering and retargeting.

Business Management

Feature
Bella Booking
Fresha
Sales tracking
Available in Bella Booking.
Available in Fresha.
Product inventory
Available in Bella Booking.
Available in Fresha.
Reporting & analytics
Available in Bella Booking. core reports all plans; 30 total with advanced reports on Professional; custom reports upon request (Professional).
Available in Fresha.
Online booking analytics
Available in Bella Booking. Native: traffic sources, drop-off funnel & visit-to-booking conversion - all plans, no Google Analytics.
Partly available in Fresha. Partial source attribution; funnel and visit-to-booking conversion require Google Analytics..
Advanced insights
Available in Bella Booking. Professional plan.
Available in Fresha. A$15.95/user/month add-on.

Platform & Support

Feature
Bella Booking
Fresha
Mobile apps
Partly available in Bella Booking. Installs on your phone from the browser: home-screen icon, full screen, push notifications. Not listed in the app stores.
Available in Fresha.
Multi-location support
Available in Bella Booking. Per-location databases, copy services between locations.
Available in Fresha.
Client marketplace
Not available in Bella Booking.
Available in Fresha. 20% commission on new clients.
Australian support team
Available in Bella Booking. Sydney-based team, with responsive support across multiple timezones.
Not available in Fresha. Global support.
Easy onboarding
Available in Bella Booking. Free setup help on every plan; data migration on Starter and Professional.
Not available in Fresha.
Free data migration
Available in Bella Booking. Starter and Professional.
Not available in Fresha.
Real-time dashboard updates
Available in Bella Booking. Live updates via SignalR - no page refresh.
Not available in Fresha.
Client bulk actions
Available in Bella Booking. Multi-select for bulk announcements and email copy, persists across pages.
Partly available in Fresha. Bulk block with reasons, CSV export - no bulk messaging from client list.
AI business digest
Available in Bella Booking. Weekly and monthly AI-generated performance summaries with actionable insights.
Not available in Fresha.

Unique Features

Feature
Bella Booking
Fresha
Family/dependent booking
Available in Bella Booking. Book for children, partners, parents, pets, and more.
Not available in Fresha.
AI Assistant
Available in Bella Booking. All plans.
Not available in Fresha.
Loyalty program
Available in Bella Booking. Professional plan.
Available in Fresha. A$89.95/month add-on.
Automatic waitlist slot matching
Available in Bella Booking. Automatic matching with team notifications.
Not available in Fresha.
Activity logging (audit trail)
Available in Bella Booking. Full appointment audit trail.
Not available in Fresha.
Multi-service appointment grouping
Available in Bella Booking. Grouped on scheduler with full-details tooltip.
Not available in Fresha.
Attendance tracking (time clock)
Available in Bella Booking. Time clock with PIN, Professional plan.
Not available in Fresha.
Client reviews
Available in Bella Booking. Verified appointments, AI moderation, Professional plan.
Available in Fresha. Google Rating Boost add-on (A$24.95/month).
Google Rating Boost
Not available in Bella Booking.
Available in Fresha. A$24.95/month add-on.
Digital tipping
Available in Bella Booking. Clients tip team members after appointments via Stripe (Professional plan, via the review-and-tip flow).
Available in Fresha. Tips on the terminal at checkout, and a Leave a tip option on the completed appointment in the client's Fresha account.
Digital forms (intake, consent)
Available in Bella Booking. Form builder with ten field types including signatures and file upload, auto-send before appointments.
Available in Fresha. Form builder with e-signatures, auto-send before appointments.
Command palette (global search)
Available in Bella Booking. Cmd+K global search and navigation.
Not available in Fresha.
Service variants with client eligibility
Available in Bella Booking. Named variations with per-variant pricing, duration, timing, available times, and client eligibility (first-time/returning).
Partly available in Fresha. Variants carry their own price and duration but follow the parent service's availability and have no client eligibility; Fresha's help centre says to create a separate service for different availability.
Prerequisite services (consultation first)
Available in Bella Booking. Require a consult (or any service) before a treatment books online - Completed or Booked mode, Any/All, same-cart unlock in Booked mode; the team can override on the dashboard.
Partly available in Fresha. Service booking sequencing (same-visit order) - not a historical consult-before-treatment gate.
Prepaid packages
Available in Bella Booking. Session bundles with online purchase, online redemption, auto-apply at checkout.
Not available in Fresha.
Saved cards / card on file
Available in Bella Booking. Clients save cards; the team charges via card on file at checkout.
Available in Fresha. Saved cards via Fresha Payments.
Accessibility & personalisation (themes, fonts, density)
Available in Bella Booking. Dark mode, dyslexia-friendly reading fonts, colour themes, density modes, reduced-motion, focus mode.
Not available in Fresha.

Pricing breakdown

What you'll actually pay

Prices shown are starting prices and include GST. Bella Booking Starter includes up to 3 team members; Professional includes unlimited team members. Competitor pricing may vary based on team size.

Bella Booking

Solo (1 team member)A$25
6 team membersA$99
12 team membersA$99
Commission on bookings0%
Payment processing (when used)
2.65% + A$0.301.65% + A$0.30 (Stripe) + 1% (Bella Booking)
SMS reminders50-500/mo included

Solo (1 team): A$25/month AUD โ€ข Starter (1-3 team): A$67/month AUD โ€ข Professional (4+): A$99/month AUD

Fresha

Solo (1 team member)A$49
6 team membersA$198
12 team membersA$395
Pricing modelIndependent (solo) or Team (per member)
Commission20% on new clients from marketplace
Payment processing (when used)1.29% + A$0.26 (in-person), 1.59% + A$0.28 (online)

Additional costs to consider

  • โ€ข Marketplace new client fee: 20% one-time commission, minimum A$8/client
  • โ€ข SMS: A$0.06-0.25 per message
  • โ€ข Marketing emails: A$0.03 per email after 50 free
  • โ€ข Marketing texts: A$0.15 per text
  • โ€ข Loyalty add-on: A$89.95/month

Pricing information based on publicly available data as of September 2026. Visit each provider's website for current pricing.

Cost comparison by team size

Team Size Pricing Comparison

Monthly cost for different team sizes

Note: how team member limits work

Plan limits count the team members on your Bella roster who are on the scheduler or bookable online: front desk, managers and bookkeepers don't count. The comparisons in this table assume everyone listed takes appointments.

Team SizeBella BookingFreshaSavings with Bella
1 person
A$25/mo(Solo)
A$49/mo

A$49.45 (solo)

Save A$24/mo
3 people
A$67/mo(Starter)
A$99/mo

3 ร— A$32.95 = A$98.85

Save A$32/mo
6 people
A$99/mo(Professional)
A$198/mo

6 ร— A$32.95 = A$197.70

Save A$99/mo
12 people
A$99/mo(Professional)
A$395/mo

12 ร— A$32.95 = A$395.40

Save A$296/mo

Annual savings with Bella Booking

For a team of 6-12 members

Up to A$3557

per year

Sources:

Bella Booking: Official pricing (Starter A$67/mo, Professional A$99/mo)

Fresha: Official pricing page โ€ข Last verified: September 2026

Pricing may change. Please verify current prices on official websites before making decisions.

What Fresha does well

We believe in honest comparisons. Here's what Fresha excels at:

  • 1Beauty booking marketplace for client discovery
  • 2Client discovery through Fresha marketplace
  • 3Marketing tools (email, SMS campaigns)
  • 4Native mobile apps for iOS and Android
  • 5Gift cards and memberships built-in
  • 6Loyalty program available (add-on)
  • 7Established brand

Fresha might be better if...

We believe in helping you find the right solution, even if it's not us. Here are some scenarios where other options might serve you better:

  • 1Client discovery marketplace (if willing to pay 20% commission)
  • 2Native mobile apps
  • 3Built-in email and SMS marketing campaigns
  • 4AI Concierge, an add-on that answers client calls and messages
  • 5Payroll management (Team Pay)

Still not sure? - we'll give you an honest assessment of whether Bella Booking is right for your business.

Rated 5.0 on Capterra

Switched from Fresha

โ€œUser-friendly and reliable booking system with quick supportโ€
Ricky K., Hair Salon Barber ยท Capterra review

Switched from Fresha

โ€œPleased I made the change to Bellaโ€
Rebecca M., Business Owner ยท Capterra review

Switched from Fresha

โ€œSo easy to use and the customer support is absolutely amazingโ€
Amelia G., Owner ยท Capterra review

Switching from Fresha?

We make it easy. Free onboarding on every plan, with free data migration on Starter and Professional.

Free data migration on Starter and Professional
Personal onboarding help
No credit card required
Start free trial

See the full guide to switching from Fresha

Still comparing? More Fresha alternatives

How to switch from Fresha

Step-by-step guide to export your data and move to Bella Booking. We offer free onboarding on every plan, and free data migration on Starter and Professional.

Estimated time: Same business day once we receive your files
  1. 1

    Export your clients

    Desktop: Clients โ†’ Clients list โ†’ Options (top right) โ†’ CSV or Excel. Mobile: Clients โ†’ Actions (โ‹ฎ) โ†’ CSV. Requires the "Can download clients" permission on your Fresha role. Card details are excluded (PCI) - clients re-add their card on first booking.

  2. 2

    Export your service menu

    Catalog โ†’ Service menu โ†’ Options (top right) โ†’ CSV. Categories, prices and durations come through ready to import.

  3. 3

    Export your appointments (optional)

    Sales โ†’ Appointments โ†’ set the From/To date range โ†’ Export (top right) โ†’ CSV. We recommend a tight recent range (e.g. last 3 months) rather than full history - see the appointment note below.

  4. 4

    Send us your team list

    Fresha has no native team export. Email us a list of first name, last name, email, mobile and role for each team member - a screenshot of your Settings โ†’ Team members page is fine.

  5. 5

    Email everything to hello@bellabooking.com

    Send the three CSVs plus your team list from the email on your Fresha account. We validate, dedupe and import everything for you within one business day, then run a 30-minute walkthrough.

  6. 6

    Update your booking links

    Replace your Fresha booking link on your website, Instagram bio, Facebook page, Google Business Profile, email signature, and any printed materials with your new Bella booking page URL.

A note on appointment history

We generally recommend not importing old appointment history. Importing past appointments can trigger unintended automated messages (reminders, review requests, reminders to rebook, follow-up messages) and cause data inconsistencies. Your clients and services are the essential data for a clean start. If you do want some history carried over, we recommend a tight recent range (e.g. the last 3 months), and our migration team will ensure no notifications are sent accidentally.

Good to know

Card and payment details cannot be exported from Fresha (PCI). The "Can download clients" permission must be enabled on your Fresha role for the client export. Reports and per-client membership balances are not part of this migration - talk to us if you need them and we will work out a manual approach. Products come across through the Fresha import wizard, categories included. Gift cards come across separately: send us a list of the cards that still have a balance and the Bella team imports them with their codes and remaining balances.

Official export documentation: Fresha help centre

Can't export your data?

No problem, we can work with anything. Screenshots of your service list, a link to your public booking page, a photo of your price board, or even a typed-up list. Send us whatever you have and we will build your account from it.

Need help with the migration?

Our team will handle the data import, set up your services, and walk you through everything. Onboarding help is free on every plan, and data migration is free on Starter and Professional. We accept data in any format: CSV, Excel, screenshots, photos, links, or anything else you can send.

Sources: Information gathered from www.fresha.com. Last verified: September 2026.

Found an error? and we'll correct it promptly.

Important Notice

The information about Fresha on this page is based on publicly available data as of September 2026 and is provided for general comparison purposes only. Pricing, features, and policies may change at any time without notice. We make reasonable efforts to keep this information accurate, but we cannot guarantee its completeness or current accuracy.

Always verify directly with Fresha before making any business decisions. This comparison reflects our understanding and may not capture all nuances of their offerings.