August 2026: Deposits Land in the Right Column

Highlights

Services

• NewRequire a consultation or an initial service before a treatment can be booked onlineServices & Bundles

  A service (or bundle) can now list prerequisite services - the classic "consultation first, then the treatment" pattern without misusing a membership as a gate. Choose Completed (the prerequisite appointment must be marked Completed) or Booked (any non-cancelled booking counts, including adding both to the same cart). When you list more than one, require Any or All. Online, unmet treatments stay visible but locked with a clear path to book the missing service; your team sees an advisory on the dashboard and can still override. Cancelling the prerequisite later does not retro-cancel a treatment already booked under Booked mode - use Completed when the consult must genuinely have happened.

• FixedReorder your services on a phone or iPadServices & Bundles

  The drag handle next to each service now shows on every screen, not only a wide desktop window. Press and hold it, then drag, or use Move up / Move down in the row menu. The same pattern applies to categories, team members, resources, product categories, variants, and bundle components.

Reports

• EnhancedDeposits counted under the method they were paid withDashboard & Reports

  The Cash, Card, Gift Card, Client credit and Other columns of the Sales summary now attribute an appointment deposit to the tender that actually took it, instead of folding it into the payment that settled the remainder. The columns still add up to the day's total - money has only moved between them, and only for appointments checked out from this release onwards. One thing this does not change: a deposit is still counted on the day the appointment was checked out, not the day the client paid it.

• EnhancedPackages summary now shows refunds and a net figureDashboard & Reports

  The Packages summary gains two columns: Refunds and Net sold amount. When a package purchase is refunded in full, the money comes back on the day the refund was issued - Total sold amount stays as it was on the original sale day, so a period you have already read or exported is never rewritten. Only the package's own price is reversed, so a sale that mixed a package with services never over-reports. A voided package is deliberately not a refund: no money went back, so it stays in Total sold amount while its sessions leave Sessions outstanding.

• FixedFirst-visit offers now appear in the Sales summary discount totalDashboard & Reports

  A new client offer redeemed at checkout was missing from the Discounts column, so the figure understated what you had actually given away. It is now included, in both the selected period and the comparison period.

• FixedRefunding a package purchase now cancels the packagePrepaid Packages

  A client refunded in full for a package could still book against its remaining sessions - you had given the money back and still owed the treatments. A full refund of the purchase now voids the package, so those sessions can no longer be redeemed at the till or online. Sessions the client had already used stay used, and a partial refund still leaves the package active - that is how you return just the unused portion of a package someone has already started.

• FixedRefunds on package sales are attributed correctly when you filter by team memberDashboard & Reports

  With a team member filter applied, the Sales summary shares each refund across the sale in proportion to that member's work. Package lines were counted on one side of that calculation but not the other, so a refund on a package-only sale disappeared from the report entirely, and a refund on a mixed package-and-service sale was overstated. Both now come out right.

Checkout

• EnhancedNothing left to collect now reads as exactly thatPoint of Sale

  An appointment whose deposit, gift card, client credit, package or discount already covers the full amount now shows "Paid in full by the $43.00 deposit - nothing left to collect" and a single Complete checkout button. Previously the payment-method list still appeared with the client's saved card pre-selected and a "Charge Mastercard ····1690" button, alongside a note saying the card would be charged immediately - none of which happened, and whichever method was left selected was recorded as the payment for the whole sale. Create Sale behaves the same way when a gift card covers a walk-in sale in full.

Forms

• NewFill in a form for a client at the counterForms & Intake

  A client standing at your front desk can now have their form completed on the dashboard, instead of you watching them type on their own phone - or giving up. Fill in for client opens the same form, with the same questions and the same required fields, from the client's Forms tab, an appointment, the Submissions tab or any form still awaiting completion. If nothing has been sent yet, pick the form in Send form and choose Fill in for client - no email, no SMS, no link. Where a form is already waiting, the same submission is completed, so there is no second record and no duplicate message. Signatures are unchanged: hand the device over and the client signs. Every completed form now records who submitted it - Filled in by Alex Chen, or Completed by Sarah Nguyen - on every screen and in the CSV export, and a client is never sent a "we've received your form" message for one you filled in for them.

• FixedClients can complete a form straight from the link you sendForms & Intake

  The form link in your email or SMS now opens the form itself. Until now it landed the client on a sign-in wall - they had to have an online-booking account and get a code by text before they could answer a single question, which is why so many consent and intake forms were never returned. The link now carries its own one-off key for that one form, so the client taps it and starts filling it in. Copy link on a pending submission in your dashboard hands over the same no-sign-in link, and the Submissions tab of a form now has its own Send form button - pick a client and it goes. Where a client already has that form waiting, Resend link nudges the same one instead of quietly creating a second submission and a second message. Links you sent before this update keep working exactly as they did.

• NewClients can upload photos and PDFs on intake formsForms & Intake

  Add a File upload field to any form - clients take a photo or choose files (JPG, PNG, WebP, HEIC, or PDF) from the form link, up to five files per question. Your team reviews them on the submission and on the client's Files and Photos tabs. Clients re-view their uploads on the completed form.

• FixedAnswers now read in the order you wrote the formForms & Intake

  On a form built with more than one section, the answers on the client's record came back shuffled - the first question of every section together, then the second of every section, and so on. A follow-up like "If yes, which medicine?" ended up several answers away from the question it belongs to, and a signature could land in the middle. Submissions now read exactly as the form is laid out, section by section, and the same order carries through to the printed copy and the CSV export. Forms already completed are corrected too - nothing needs resending.

Scheduler

• NewDropping a dragged appointment now asks firstScheduler

  Releasing a drag on the calendar opens a quick confirmation - the same one as picking a time - showing the new time, who performs it, any overlap, and a Notify the client toggle when the change would message them (a drop that keeps the appointment's start time, like handing it to another team member at the same slot, says so and sends nothing). Nothing saves until you confirm; Keep choosing puts the card back. A dragged recurring appointment now asks "this one or all future" before its move saves too. If you prefer instant drops, turn Ask before moving off in the Display menu - and Lock appointments plus this new setting now follow you to every device you sign in on.

• EnhancedYour scheduler display settings now follow youScheduler

  How you like your calendar - zoom, visible hours, shading, hidden days, readable narrow cards, the team or resources view, and who to show - now joins Lock appointments and Ask before moving in being saved to you, not to one browser. Sign in on the front desk, your laptop or your phone and the board looks the way you left it. The view itself (Day, Week and so on) deliberately stays per device, since a phone and a desktop want different answers, and column choices are per location. New browsers also start with the calendar shaped around your opening hours instead of a fixed 7am to 8pm.

• EnhancedConfirm and Approve always ask before they notify the clientScheduler

  Confirm and Approve now open the same confirmation everywhere: the calendar preview, the appointment page, the appointments list, the client file, Messages, a series row, and bulk confirm. Notify the client stays on unless you turn it off. If the booking is waiting on a saved card, that same dialog still warns that approving waives the card. Check in, Start and Undo stay instant.

• NewYour calendar updates in real timeScheduler

  Whatever screen your calendar is open on no longer waits for a refresh. When a client books online, or a team member on another device adds, moves, checks in, checks out or cancels an appointment, every open calendar at your location shows it within a moment - smoothly, without the screen flickering or your place on the calendar jumping. Just the thing for a front-desk screen that stays open all day.

• EnhancedFilters for status, booking source and tags - including cancelledScheduler

  A Filters control in the scheduler header combines status, booking source (and team member preference for online bookings) and appointment tags. By default you still see Booked, Confirmed and Completed only - tick Cancelled when you want cancelled appointments on the calendar. Booking source moved here from Display options. Defaults show as unmodified; any change shows a dot; Reset restores the defaults. Session-only, so a reload clears them. The Appointments list now matches: Clear all returns status to the same default instead of switching cancelled appointments back on, and the online-booking indicator reads "Requested team member" / "Any team member" everywhere. Across the list screens that show a running total - Appointments, Clients, Sales - that "N results" line now stays put at the default view instead of only appearing once you filter.

• EnhancedChoose which day your week starts onScheduler

  Settings → Business settings → Week starts on sets the first day of the week for the scheduler, rosters, timesheets and every date picker - and for your online booking page, where it orders the opening hours clients see and the date picker they pick from. It also sets the week your weekly business summary covers and the morning it arrives: a Sunday-start business now gets a Sunday-to-Saturday summary on Sunday morning instead of a Monday-to-Sunday one on Monday. It is set from your country when your business is created, so a business in the US or the Middle East no longer starts every week on Monday, and you can change it to any day. Settings → Scheduling shows the same day, since that is where most people look for it.

• EnhancedColour by is now a business settingScheduler

  Whether the calendar fills appointments with their status colour or their service colour has moved out of each person's browser and into Settings → Scheduling → Scheduler colours, beside the colours it decides. Everyone at your location now reads the same board, and a service colour you set actually shows up. The scheduler's Display menu links straight there.

• NewEdit a roster straight from the calendarScheduler

  In team view, click a team member's name at the top of their column for quick schedule actions: Edit this day sets custom hours for the date on screen, Edit working hours opens their weekly schedule (including per-day repeats like fortnightly late nights), and Add time off starts from the day you're looking at - plus links to their profile and the full Team schedule. The same actions as Team → Schedule, without leaving the board. Shown to people who can manage the team schedule.

• EnhancedColour by Service now uses the Completed colour after checkoutScheduler

  If you colour the calendar by service so you can tell appointment types apart across the floor, checking out used to leave the tile in that service colour. Completed (and cancelled) appointments now take the Completed or Cancelled colour for the whole tile, the same as when you colour by status. Live appointments keep the service colour, and check-in still shows as the strip along the top in the Day, 3 days and Week views rather than painting over the work. Switch Colour by to Service under Settings → Scheduling → Scheduler colours.

• EnhancedThe Display menu says what each control doesScheduler

  The scheduler's Display menu now names its controls by what they do: Time grid is Zoom, Drag lock is Lock appointments, Working hours is Shade non-working hours (so it is no longer the same phrase as the Working hours enforcement setting), Start and end calendar at is Visible hours, and Rotate text on tight space is Keep narrow cards readable. Nothing behaves differently, and searching for the old names in the command palette still finds them.

• EnhancedYour whole team now fits on a phone screenScheduler

  On a phone, the Day and 3 days views share the width equally between your team member or resource columns, so the whole roster fits on one screen instead of a column and a half. Columns only tighten as far as the cards can stay readable (about 40 pixels); with more columns than that allows, the calendar pans sideways instead of squashing further. As columns narrow the cards adapt step by step, and Keep narrow cards readable in the Display menu keeps the tightest ones legible. Every zoom level is on a phone now too: the 10 and 5 minute rows used to be held back on small screens, which is exactly where a 15-minute appointment needs them.

• EnhancedA tag on the calendar when a promo code appliesScheduler

  An appointment with a promo code now carries a small amber tag with the card's other indicator icons, and hovering it reads Promo code applied. It shows once per appointment, whether the code was queued before checkout or already committed on the sale, so you can spot promotional work across the day at a glance. An ad-hoc discount your team applies by hand deliberately shows no tag: this signal means a promo code was used, not that any discount exists. You can also enter a promo code from the Discount dropdown while creating or editing an appointment now, not only at checkout.

• EnhancedMessage a waitlist client without leaving the schedulerScheduler

  On a waitlist entry, tap the client's phone or email - or use Send SMS / Send email in Actions - to open Messages with that client already selected. You stay one step from the waitlist instead of hunting them up in Clients first.

• FixedSeries preview names every clash, including the client already bookedScheduler

  When you create an appointment series, the review now checks each date the same way a single appointment does: team member, room, hours, and whether the client is already booked in that window. A date the client cannot take is blocked and skipped. A team-member warning can still be booked anyway. If a date is refused at create, the rest of the series is still created and you see which date failed and why.

• EnhancedCancel an appointment from every screen that shows itScheduler

  Cancel now sits on the same three-dot menu wherever you already look at an appointment: the scheduler, the appointments list (including a completed one, and in bulk), the client file, an upcoming appointment in Messages, a row in a series overview, and the edit form. On the preview and appointment page the status chip is Confirm and Undo; Check in, Start and Checkout sit in the button row with Actions. On a screen with no chip (list, client file, Messages, series), Confirm, Check in, Start and Undo sit on the three-dot menu. Permanently delete is only for a cancelled appointment. There is no live Delete on the edit form.

• EnhancedSafer appointment actions: send preview and Notify the clientScheduler

  Resend confirmation, reminder, rebook reminder and review request on the appointments list open the same preview as the Activity tab. Decline on an approval or awaiting-card banner uses Decline wording in the cancel dialog. Confirm and Approve on the list, client file, Messages, series and preview let you choose whether to notify the client, the same as the status chip. Cancelling upcoming appointments in a series has the same forfeit-redeemed-rewards switch as bulk cancel (off by default, so rewards are restored).

• EnhancedRebook by tapping a time on the calendarScheduler

  Rebook now uses the same tap-a-time flow as moving an appointment. Choose Actions then Rebook on the preview or appointment page, or Rebook from a client's history or the appointments list. The calendar opens on the suggested next date, pick a slot, and confirm. A new appointment is booked and the client gets a new booking confirmation, not a reschedule message. If a deposit is required, confirm uses your policy default; Review in form is there to waive it, change the service, or add notes. Edit and Checkout stay in the form. After checkout, Rebook still opens the form with the suggested date, and Pick on calendar sits at the top of Scheduling.

Products

• NewShare a link that opens one product in your shopProducts & Inventory

  A product's menu on the Products page now has Copy product link. It opens a page for that product alone - photo, brand, name, price, description and Add to cart - so a link in an Instagram Story, an SMS or a Google Business post previews the product itself rather than your business banner, which is what a link to the whole shop could only ever show. Tapping a featured product on your booking page opens the same page instead of the shop grid. The action appears only where a client could actually open the product, so a link you copy always works: it is hidden when your shop is off, the product is not available online, it is archived, or you track its stock and it has run out.

• NewProducts on bookingsProducts & Inventory

  Add products to any appointment before the client arrives - stock is secured the moment they're added - and let clients add products while they book online, paid at the appointment by default, or in full when booking if you prefer.

• FixedScan a product barcode at the tillProducts & Inventory

  Adding a product to a sale or an appointment checkout now matches SKU and barcode the same way the Products list always has. Click Add item → Product, click the search box, and scan or type the code - a USB or Bluetooth scanner that types like a keyboard finds the product. The same search works when you change a line, on a supplier order, and in the command palette.

• EnhancedPromo codes now work in your online product shopProducts & Inventory

  Clients can enter a promo code in the shop cart, and every promo code now says what it discounts. Each code has an Applies to setting - Services, Products, or Services and products - and that decides the ITEMS it can discount, not where it is typed: a products code works in the shop and on a mixed appointment bill, and a services code discounts the services on that same bill but cannot be used in the shop. A code is only refused when the order in front of it holds nothing it can discount, and the message says so honestly. Membership benefits come off first and the code applies to what is left, so a percentage never discounts an item the plan already covered. The cart shows the whole calculation - subtotal, membership benefit, discount, total - and that total is what the checkout charges, with any processing fee worked out on it and returned by a full refund. Cancelling an unpaid order or fully refunding a paid one gives the code back, including its max-uses slot. Picking a promo code from the staff discount list now runs exactly the same checks as typing it. Your existing codes are set to Services, which is what they meant when they were created - open one and choose Products or Services and products to widen it.

• FixedProduct import reads prices with a thousands separator correctlyProducts & Inventory

  Importing products from a spreadsheet could read a price like 1,195.00 as 1 - it stopped at the separator, and because 1 is a valid price the row imported with no warning. Unit price and purchase cost now accept the same formats the service import always has: 1195, 1,195.00 and 1.195,00 all read correctly, currency symbols are ignored, and a value that genuinely cannot be read is flagged on the Validation errors tab instead of being imported wrong.

Settings

• EnhancedLight or dark now follows you to every device

  Your choice of Light, Dark or System is saved to your profile instead of to one browser, so the dashboard looks the way you left it whether you sign in at the front desk, on your laptop or on your phone. It joins your style palette, reading font, text size, density and motion, which already followed you. System still means "follow this device's own setting", so a machine set to dark in the evening keeps doing its own thing. On a brand new device you may see that device's appearance for a moment on the very first sign-in, before your saved choice arrives.

• NewName your card terminals and balance each machine at end of dayPoint of Sale

  If you run one or more EFTPOS machines alongside Bella, name them at Settings → Card terminals and every in-person card payment says which machine took it. With one or two named terminals each machine is its own row in the payment picker; from three, Card (Manual) asks which machine - at checkout, deposits, client credit top-ups and gift card sells. The Sales summary report gains a Card terminal takings card showing what each machine took, refunded and netted, counted on the day the money actually moved so it balances against each terminal's own settlement, and the sales CSV carries Card terminal and Terminal amount columns. Recording only - payments stay Card (Manual), processed on your own machine, and the client's receipt never shows the name.

• NewDecide who can change a price at the tillPoint of Sale

  Settings → Team permissions gains Sales → Edit prices at checkout. It starts on for every role, so nothing changes until you turn it off. Turn it off for a role and their price fields become read-only everywhere a price is set - creating an appointment, editing one, and at checkout - showing the catalogue price for the service (pricing tier, variant and bundle pricing included) or the product, and the Custom button that adds an ad-hoc charge is hidden, because there is no catalogue price to hold such a line to. They can still take payment, apply a package or membership, redeem a gift card, and change the headcount on a shared-space booking. Applying a discount stays a separate permission, so a role can be allowed to discount for a reason you have approved without being able to retype the price itself. The lock is enforced on our servers, not just in the screen, so it holds however the change is attempted.

• EnhancedDraft your About from your websiteOnline booking

  Paste your website in Settings → Business settings (or in setup) and Bella can fill the About on your booking page from it. Apply a short line detected from the site, or Generate with AI to draft a longer intro from the same scan - you edit it before anything is saved. If you have more than one location, each has its own About.

Messaging

• NewClients agree to your messages on the booking pageTwo-Way Messaging

  The Review & book step now carries a short line telling your client that booking means they will get appointment confirmations and reminders by text or email, plus an optional, unticked box for offers and promotions. Nothing is ever pre-ticked, so a client only receives marketing if they actively choose it, and they can change it any time from their profile. In the United States and Canada the line also carries the wording carriers require. This is also the screenshot to use as your opt-in proof when you verify your business for a toll-free number.

• EnhancedClearer guidance when a toll-free number needs verifyingTwo-Way Messaging

  Verifying a business in the United States or Canada now spells out exactly what the carrier wants from your opt-in screenshot - full consent wording, your business name, and every box unticked - and warns you if your description mentions promotions your screenshot does not cover. If a submission comes back rejected, Settings → Messaging lists the exact reasons and what to correct, and your messages keep sending from a shared number while you fix it.