Booking Software for Physiotherapy Clinics
Manage appointments, treatment plans, and patient intake with software designed for physiotherapy and allied health practices.
Physiotherapy clinics need precise scheduling, detailed patient records, and efficient intake processes. Bella Booking gives you the tools to manage practitioner schedules, collect health history and consent forms digitally, and track treatment plans across multi-session courses. Patients can book online, choose their preferred practitioner, and purchase session packages or memberships through your branded booking page. The platform handles deposits, cancellation policies, and automated reminders so you can focus on clinical care. Whether you are a solo physio or run a multi-practitioner clinic with exercise physiologists, osteopaths, or chiropractors, the platform scales with your practice. The platform also includes two-way SMS messaging with a dedicated phone number, Afterpay support, AI-powered business insights, and a weekly performance digest.
Common Challenges
Challenges physiotherapy businesses face
Complex intake and health history
Physiotherapy requires detailed health history, injury assessments, and consent forms before the first appointment. Paper-based processes create compliance risk and slow down patient flow.
Practitioner credential matching
Different practitioners specialise in different areas — musculoskeletal, sports, neurological, paediatric. Patients need to book with someone qualified for their condition.
Multi-session treatment compliance
Treatment plans typically span 6-12 sessions. Patients need to complete the full course for best outcomes, but drop-off increases after the first few visits.
Late cancellations and no-shows
Physiotherapy sessions are typically 30-60 minutes with limited daily capacity. Late cancellations and no-shows cannot be easily filled and directly impact revenue.
Features
Tools for your physiotherapy business
Designed to address the specific needs of physiotherapy businesses.
24/7 Online Booking
- Let patients book physiotherapy appointments anytime through your branded booking page. Accept bookings outside clinic hours and reduce phone calls.
Digital Intake & Consent Forms
- Create custom health history forms, injury assessments, and consent forms with electronic signatures. Auto-send forms to patients before their first appointment.
Deposits & No-Show Protection
- Require deposits for physiotherapy sessions. Set cancellation policies with notice periods and fees. Automatic refund processing via Stripe.
Practitioner Selection & Matching
- Patients choose their preferred practitioner when booking. Assign services to specific practitioners based on specialisations and credentials.
Patient Profiles & Treatment Notes
- Store health history, injury details, treatment notes, and progress records. Every practitioner sees the full clinical picture before a session starts.
Treatment Course Packages
- Create treatment course bundles (initial assessment + treatment sessions + review) with flexible pricing — set a total price, apply a discount, or bundle services together.
Room & Equipment Management
- Schedule treatment rooms and equipment (ultrasound machines, TENS units) with capacity controls. Auto-assignment ensures rooms are never double-booked.
Performance Reports
- Track each practitioner's appointments, revenue, utilisation, and productivity. 20+ detailed reports including cancellation analysis and patient retention.
Digital Tipping
- Let patients tip their practitioner after appointments via your online booking portal. Tips are processed securely through Stripe, with automatic notifications.
Prepaid Session Packages
- Sell session packages upfront so patients can purchase multiple appointments at a discounted rate. Packages can be purchased online and redeemed at the clinic.
Automated Reminders
- SMS and email reminders with confirmation links. Customise message templates with patient names and appointment details.
Two-Way SMS Messaging
- A dedicated phone number for your clinic. Send and receive messages, auto-confirm from patient replies, and send bulk campaigns for announcements.
AI Business Insights
- Weekly AI digest analyses your performance and recommends actions. Ask the AI assistant anything about your schedule, patients, or revenue.
Afterpay / Buy Now Pay Later
- Patients pay in 4 interest-free instalments for deposits, gift cards, and packages. You receive the full amount upfront.
Schedule Optimisation
- Three modes for online booking — Show All, Reduce Gaps, or Eliminate Gaps. Minimise dead time between appointments.
Gift Cards
- Sell digital gift cards online — amount-based or service-based. Patients view balances and redeem when booking online.
Loyalty Programme
- Reward committed patients with points-based loyalty. Customise earning rules, set rewards, and track engagement.
Memberships
- Offer recurring subscription plans with automatic Stripe billing. Patients get discounts, included sessions, or unlimited access on every visit.
Patient Reviews
- Collect verified reviews after appointments with AI moderation. Reviews display on your booking page with star ratings.
Run a More Efficient Clinic
Physiotherapy clinics using Bella Booking benefit from digital intake forms for health history and consent, no-show protection with deposits and cancellation policies, and treatment course packages that improve patient compliance. Reporting tracks practitioner performance and patient retention across your practice.
A physiotherapy clinic with 4 practitioners pays just A$79/month on the Professional plan.
See full pricing
FAQ
Frequently asked questions
Can I collect health history and consent forms digitally?
Yes. Create custom intake forms, health history questionnaires, injury assessments, and consent forms with electronic signatures. Auto-send forms to patients before their first appointment. Supported formats for file attachments include PDF, DOC, DOCX, JPG, PNG, and more (max 5MB each).
Can patients choose their preferred practitioner?
Yes. Patients can view available practitioners and book directly with their preferred professional. Assign services to specific practitioners based on specialisations and credentials.
How do treatment course packages work?
Create packages for multi-session treatment plans — for example, an initial assessment plus 6 follow-up sessions at a bundled rate. Patients can purchase packages online and sessions are tracked and redeemed automatically.
How do memberships work for physiotherapy?
Create recurring subscription plans — for example, weekly sessions billed monthly at a discounted rate. Billing is handled automatically through Stripe with 9+ frequency options. Patients can purchase memberships online and track included sessions through the My Membership portal.
Can I manage treatment rooms?
Yes. Schedule treatment rooms and equipment with capacity controls. Auto-assignment ensures rooms are never double-booked. Set how many concurrent appointments each room can handle.
How do deposits and cancellation policies work?
On all plans, require deposits (fixed amount or percentage) when patients book online. Set cancellation notice periods and fees. Automatic refund processing via Stripe when patients cancel within policy.
Can patients pay with Afterpay?
Yes! When Afterpay (or Clearpay in the UK) is enabled, patients can split payments into 4 interest-free instalments for deposits, gift card purchases, and package purchases. You receive the full amount upfront. Available in Australia, New Zealand, United States, Canada, and the United Kingdom.
Is there a messaging feature for patient communication?
Yes! Messages Plus gives your clinic a dedicated phone number with a two-way SMS inbox. Patients can reply to appointment reminders to confirm, and you can send bulk SMS campaigns for announcements. Automated messages (reminders, confirmations) are included on all plans.
Does Bella Booking use AI?
Yes. Bella AI is an assistant you can ask anything about your business — schedules, patients, revenue, team performance. A weekly AI business digest analyses your data and sends a personalised performance summary with actionable insights to your email.
Can I collect patient reviews?
Yes! On the Professional plan, patients who completed an appointment can leave a verified review with star ratings and optional written feedback. AI moderation checks reviews before publishing, and you can respond publicly. Reviews appear on your online booking page.
Can patients leave tips for their practitioner?
Yes! When digital tipping is enabled, patients can leave tips for their practitioner after appointments via your online booking portal. Tips are processed through Stripe and both you and the team member are notified.
What happens if a patient starts booking online but doesn't finish?
Bella Booking captures incomplete bookings automatically — a feature most booking systems don't offer. When an authenticated patient reaches the Review step and leaves without confirming, their selection is saved as a draft. You see it in the Follow-ups side panel and on a dashboard amber KPI card, with a one-tap 'Book for client' action. Enable the automatic reminder and the patient receives an SMS or email with a resume link.
Is Bella Booking suitable for Australian physiotherapy clinics?
Yes. Bella Booking is Australian-headquartered with pricing in AUD (GST included), Australian Stripe payment processing at domestic rates (1.7% + 30c), SMS sent through Australian carriers for reliable delivery, and support available during Australian business hours. There are no currency surprises or international transaction fees.
Explore Features
Everything you need to run your physiotherapy
Ready to improve your physiotherapy business?
See how Bella Booking can help you manage your physiotherapy business more efficiently.
Australian-owned business. Sydney-based support team.
Physiotherapy Software Built in Australia
Bella Booking is built by a Sydney-based team with AUD pricing and GST-inclusive reporting included. Manage practitioner schedules, collect digital health intake forms, and sell treatment course packages with software designed for Australian physiotherapy clinics.