Use Case
Scheduling & Management Software for Wellness Centres and Day Spas
Manage multi-service scheduling, room allocation, treatment packages, memberships, and client retention — without per-booking commissions.
Wellness centres and day spas face scheduling challenges that basic appointment booking can't handle. Clients book multiple services in one visit, treatments need processing time for masks and wraps, rooms require buffer time between clients for turnover, and packages need tracking across multiple redemptions. Bella Booking is built for exactly this complexity — multi-service appointments, configurable processing and buffer time, prepaid package management, recurring memberships with Stripe billing, and online booking that handles it all without requiring clients to call.
Who this is for
- Day spa owners managing multiple treatment rooms and therapists
- Wellness centre operators offering diverse services (massage, float, sauna, facials)
- Spa managers needing to coordinate multi-service client visits
- Solo wellness practitioners wanting to automate booking and reduce admin
- Wellness businesses looking to add memberships and packages without separate software
Common challenges
Multi-service scheduling complexity
Clients want to book a massage followed by a facial followed by a manicure — all in one visit. Coordinating therapist availability, room allocation, and timing across multiple services is error-prone when done manually or with basic booking tools.
Processing time reduces therapist utilisation
Spa treatments often include periods where the product is active but the therapist isn't needed (mask setting, wrap infusing, chemical processing). Without proper scheduling support, the therapist is blocked for the full duration — wasting 15–20 minutes per treatment that could serve another client.
Room turnover without buffer time causes delays
Changing linens, sanitising surfaces, resetting aromatherapy, and preparing for the next client takes time. Back-to-back scheduling without buffer means either running late (damaging client experience) or rushing turnover (compromising hygiene standards).
Package and session tracking in spreadsheets
Clients purchasing multi-session packages need accurate tracking of remaining sessions. Manual tracking leads to disputes, admin overhead, and errors that erode trust. Clients asking "how many sessions do I have left?" shouldn't require digging through records.
Unpredictable revenue without memberships
Wellness businesses relying entirely on individual bookings face seasonal fluctuation and feast-or-famine revenue patterns. Quiet weeks hit hard when there's no recurring revenue baseline.
High no-show cost on long appointments
A missed 90-minute spa treatment represents significant lost revenue that's nearly impossible to fill at the last minute. The longer the appointment, the more costly the no-show and the harder it is to fill from a waitlist.
How Bella Booking helps
Multi-service appointments in one booking flow
Learn moreClients add multiple services to a single booking, select team members for each, and see the total duration and price before confirming. The system handles scheduling across therapists and shows only available combinations.
Processing time that frees therapists between stages
Learn moreConfigure processing time per service — the calendar shows when the therapist can step away (mask setting, wrap processing) and when they need to return. Online booking calculates total duration correctly while maximising therapist utilisation.
Buffer time for room turnover
Learn moreSet buffer before (room preparation) and buffer after (cleanup and turnover) per service. Buffers block the calendar automatically but are invisible to clients. Your online booking page shows available times that already account for turnover gaps.
Prepaid package sales and automatic redemption tracking
Learn moreSell multi-session packages and experience bundles through your online booking page. Clients purchase via Stripe, and session counts are tracked automatically. Staff see remaining sessions at checkout and redeem with one tap.
Recurring memberships with automatic Stripe billing
Learn moreCreate membership plans with included sessions, discounts, or unlimited access. Billing is automatic on 9 available frequencies. Session allowances reset each period. Clients manage their membership through a self-service portal.
Automated reminders with deposit protection
Learn moreConfigurable SMS and email reminders with confirmation links reduce no-shows dramatically. Combine with deposit collection at booking for high-value treatments — deposits are applied to the final bill, creating financial commitment without extra cost to the client.
Gift card sales for spa experiences
Learn moreSell digital gift cards through your online booking page — available 24/7, delivered instantly via email. Custom values or set amounts tied to popular treatments. Recipients book directly from the gift card email, creating a seamless journey from gift to appointment.
Client notes and treatment history
Learn moreRecord treatment details, preferences, sensitivities, and outcomes on each client profile. Notes are accessible to all team members, enabling personalised service continuity even when clients see different therapists.
Simple pricing
A day spa with 5 therapists pays just
A$79/month
Professional plan · No per-seat fees · No commission
See full pricing detailsGood to know
- *No group class booking — Bella Booking is designed for individual and multi-service appointments, not class-based scheduling with multiple attendees per time slot
- *No physical room assignment board — services can be assigned to team members but dedicated room-to-time-slot visual allocation is not a built-in feature
Frequently asked questions
Can clients book multiple services in one appointment?
Yes. Clients can add multiple services to a single booking through your online booking page. They select services, choose team members for each, and see the total duration and price before confirming via Stripe.
How does processing time work for spa treatments?
Processing time is set per service (e.g. 15 minutes for a mask to set). During processing, the therapist is marked as available — they can potentially start another client's treatment. The calendar shows this visually, and online booking calculates total appointment duration correctly.
Can I set different buffer times for different services?
Yes. Each service can have its own buffer before (preparation time) and buffer after (cleanup/turnover time). You can also set default buffer times that apply to all services unless overridden. Buffers are invisible to clients but block the calendar to prevent back-to-back booking.
How do prepaid packages work with online booking?
Packages appear on your online booking page alongside individual services. Clients purchase via Stripe Checkout. The package activates immediately. At subsequent appointments, staff redeem sessions from the package at checkout — remaining sessions are tracked automatically.
Can members manage their own subscriptions?
Yes. The My Membership portal (accessible from your online booking page) lets members view their plan details, check remaining session allowances, see their next billing date, review payment history, and cancel their membership — all without contacting your team.
Does Bella Booking charge commission on bookings or package sales?
No. Bella Booking charges a flat monthly subscription with zero commission on any transaction — bookings, packages, memberships, and gift cards. Standard Stripe payment processing fees apply (1.7% + 30c for Australian cards).
Can I require deposits for expensive spa treatments?
Yes. Configure deposit requirements by service or by appointment value threshold. Deposits are collected via Stripe at the time of online booking and applied to the final bill at checkout. Set your cancellation policy to determine when deposits are refundable.
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