Elevate Your Beauty Salon with Smart Booking

Clients can select multiple services in a single booking. The system calculates total time needed, ensures services are scheduled in the correct order (e.g., facial before makeup), and checks that the right specialists are available for the entire duration.

Yes. Assign specific services to specialists based on qualifications. Clients can choose their preferred specialist for each service. Create pricing tiers (Junior, Senior, Master) with different prices for experience levels.

On all plans, require deposits (fixed amount or percentage) when clients book. Set cancellation periods and fees. Automatic refunds via Stripe when clients cancel. Service-level overrides let you set different policies for high-value treatments.

Yes. Store detailed client notes including preferences, treatment history, and contraindications. Attach documents like before/after photos. Notes are accessible when booking appointments for personalised service.

Yes. Track product inventory with stock levels, SKUs, and barcodes. Sell products alongside services at checkout. Reports show product sales performance.

Create package deals combining multiple services with flexible pricing — set a total price, apply a discount percentage, or offer bundles for free. For example, a pamper package might include facial, massage, and manicure. Enable Show Savings to display the original price struck through with savings during online booking. Clients book the entire bundle in one transaction.

Over 20 reports: Appointments Summary, Cancellations, Sales Summary, Service & Product Sales, Services Sales, Products Sales, Team Member Sales, Team Member Utilisation, Team Member Days Off, Client Retention, Booking Source, Gift Cards, Loyalty, Discount Summary, and Attendance.

Yes. Your branded booking page is available 24/7. Clients can view availability and book appointments anytime, reducing phone interruptions during busy periods.

Yes! When Afterpay (or Clearpay in the UK) is enabled, clients can split payments into 4 interest-free instalments for deposits, gift card purchases, and package purchases. You receive the full amount upfront. Available in Australia, New Zealand, United States, Canada, and the United Kingdom.

Yes! Messages Plus gives your business a dedicated phone number with a two-way SMS inbox. Clients can reply to appointment reminders to confirm, and you can send bulk SMS campaigns for promotions and announcements. Automated messages (reminders, confirmations) are included on all plans.

Yes. Bella AI is an assistant you can ask anything about your business — schedules, clients, revenue, team performance. A weekly AI business digest analyses your data and sends a personalised performance summary with actionable insights to your email.

Create recurring subscription plans — for example, a monthly facial membership or unlimited brow maintenance at a flat rate. Billing is handled automatically through Stripe with 9+ frequency options from weekly to annually. Clients purchase memberships through your online booking page and view plan details, track included sessions, and check their next billing date through the My Membership portal.

Yes! On the Professional plan, clients who completed an appointment can leave a verified review with star ratings and optional written feedback. AI moderation checks reviews before publishing, and you can respond publicly. Reviews appear on your online booking page.

Yes! When digital tipping is enabled, clients can leave tips for their beautician after appointments via your online booking portal. Tips are processed through Stripe and both you and the team member are notified.

Bella Booking captures incomplete bookings automatically — a feature most booking systems don't offer. When an authenticated client reaches the Review step and leaves without confirming, their selection is saved as a draft. You see it in the Follow-ups side panel and on a dashboard amber KPI card, with a one-tap 'Book for client' action. Enable the automatic reminder and the client receives an SMS or email with a resume link.

Yes. Bella Booking is Australian-headquartered with pricing in AUD (GST included), Australian Stripe payment processing at domestic rates (1.7% + 30c), SMS through Australian carriers for reliable delivery, and support in Australian timezones. There are no currency surprises or international transaction fees.

Yes. Link specific digital forms to specific services in your settings. When a client books a treatment that requires consent — chemical peels, lash extensions, microneedling — the form is automatically sent via email or SMS before their appointment. Clients complete and sign it on their device, and the signed form is attached to their profile.

Yes. Each client profile includes a document storage area where you can upload before-and-after photos, consent forms, and medical documents. Photos are attached directly to the client record and accessible to any team member before or during an appointment. This is particularly useful for progressive treatments like skin rejuvenation, chemical peels, or microneedling courses where tracking visible changes over multiple sessions helps demonstrate results to clients and informs treatment decisions.

Client profiles store a complete appointment history with service details, notes, and attached documents from every visit. Appointment-level notes let you record what was done in each session — products used, areas treated, skin reactions, and recommended next steps. Client-level notes persist across all appointments for ongoing information like allergies, contraindications, and treatment goals. When a client returns, their full history is visible before the appointment starts, so any team member can provide continuity of care. The At-Risk Clients report flags clients who are overdue for their next visit based on their usual booking pattern, helping you follow up on treatment courses that have lapsed.

When you check out a client after their appointment, the services are pre-populated from the booking. You can then add retail products to the same sale — skincare, serums, tools, or any products from your inventory. The checkout processes everything in one transaction with your choice of payment method: cash, card (manual/EFTPOS), other, or Card on File (which processes a real Stripe payment). Products are deducted from your inventory automatically, and both service revenue and product revenue appear in your reports separately so you can track retail performance. You can also create standalone product sales for walk-in purchases without an appointment.