Professional Booking Software for Beauty Clinics

Yes. Attach files including consent forms, medical documents, and before/after photos to client profiles. Supported formats include PDF, DOC, DOCX, JPG, PNG, WEBP, HEIC, TIFF, and more (max 20MB each) - so iPhone photos and scanned records go straight in. Files are stored securely and easily accessible during appointments.

On all plans, require deposits (fixed amount like $100, or percentage like 25%) when clients book online. Set service-specific policies - for example, require 50% deposit for laser treatments but no deposit for consultations. Automatic refund processing via Stripe.

Yes. Store detailed client notes including medical history, allergies, contraindications, and health information. Notes are accessible when booking appointments and help ensure safe treatment delivery.

Create bundles combining multiple treatments into one package with flexible pricing - set a total price, apply a discount percentage, or offer bundles for free. For example, a facial bundle might include consultation, treatment, and follow-up services. Enable Show Savings to display savings during online booking. Clients book the entire bundle in one transaction.

Yes. Clients can view available practitioners and book directly with their preferred professional. Assign services to specific practitioners based on qualifications.

Configure SMS and email reminders before appointments. Customise templates with variables like client name, date, time, and services. Include pre-appointment instructions and confirmation links.

32 reports including Appointments summary, Cancellations, Sales summary, Practitioner Sales, Practitioner Utilisation, Client retention, Booking source, Gift cards, Loyalty, Discount summary, Attendance, and more. All support date filtering and CSV export.

Yes. Create separate services for consultations and treatments with different durations, prices, and deposit requirements. Clients can book each independently - or you can require the consult first with a prerequisite service so the treatment stays locked online until the consult is Completed or Booked (including booking both in the same cart when you choose Booked mode). Your team can still override from the dashboard.

Yes. When Afterpay (or Clearpay in the UK) is enabled, clients can split payments into 4 interest-free instalments for deposits, gift card purchases, and package purchases. You receive the full amount upfront. Available in Australia, New Zealand, United States, Canada, and the United Kingdom.

Yes - the optional Messages Plus add-on gives your business a dedicated phone number with a two-way SMS inbox. Clients can reply to appointment reminders to confirm, and you can send SMS and email campaigns for promotions and announcements. Automated messages (reminders, confirmations) are included on all plans.

Yes. Bella AI is an assistant you can ask anything about your business - schedules, clients, revenue, team performance. A weekly AI business digest analyses your data and sends a personalised performance summary with actionable insights to your email.

Create recurring subscription plans - for example, a monthly skin treatment membership or discounted maintenance sessions at a flat rate. Billing is handled automatically through Stripe with 9+ frequency options from weekly to annually. Clients purchase memberships through your online booking page and view plan details, track included sessions, and check their next billing date through the My Membership portal.

Yes. On the Professional plan, clients who completed an appointment can leave a verified review with star ratings and optional written feedback. AI moderation checks reviews before publishing, and you can respond publicly. Reviews appear on your online booking page.

Yes. When digital tipping is enabled, clients can leave tips for their practitioner after appointments via your online booking portal. Tips are processed through Stripe and both you and the team member are notified. Tipping is part of the review-and-tip flow, which comes with client reviews - a Professional-plan feature.

Bella Booking captures incomplete bookings automatically - a feature most booking systems don't offer. When a signed-in client adds a service online and leaves without confirming, their selection is saved as a draft, marked with the step they stopped at. You see it in the Waitlist side panel and on a dashboard amber KPI card, with a one-tap 'Book for client' action. Enable the automatic reminder and a client who reached the Review step receives an SMS or email with a resume link. Particularly valuable for higher-value treatments where a missed booking represents significant revenue loss.

Yes. Bella Booking is Australian-headquartered with pricing in AUD (GST included), Australian Stripe payment processing at domestic rates (1.65% + 30c, plus Bella's 1% platform fee - 2.65% + 30c all-in), SMS sent through Australian carriers for reliable delivery, and responsive support across multiple timezones. Your subscription is billed in AUD, so there are no foreign-exchange surprises.