Spa Booking Software for Wellness Centers
Manage treatments, rooms, and therapists with software designed for spas and wellness centers.
Spas and wellness centres orchestrate complex operations that involve multiple treatment rooms, diverse therapists, and extended service packages. Bella Booking delivers comprehensive spa management software that handles everything from individual massage appointments to full-day wellness packages. Our platform manages room scheduling alongside therapist availability, coordinates couples treatments and group bookings, and handles the unique timing requirements of body treatments, facials, and wellness therapies. Create custom spa packages, manage retail product sales, and offer membership programmes with integrated payment processing. Automated client communications, deposit management, and detailed treatment notes help you deliver the serene experience your clients expect whilst maintaining operational excellence. Whether you operate a day spa, destination wellness retreat, or hotel spa, our software provides the sophisticated management tools your business requires.
Features
Tools for your spa & wellness business
Designed to address the specific needs of spa & wellness businesses.
24/7 Online Booking
- Let clients book spa treatments anytime through your branded booking page. Perfect for clients planning ahead.
Deposits for Spa Packages
- Require deposits (fixed or percentage) for expensive treatments. Set service-specific cancellation policies with automatic refunds.
Service Bundles & Packages
- Create spa day packages combining massage, facial, and body treatments with custom pricing. Upsell and increase revenue.
Therapist Matching
- Match clients with preferred therapists based on treatment type and preferences. Build loyal client-therapist relationships.
Automated Reminders & Confirmations
- SMS and email reminders with one-click confirmation links. Reduce no-shows and keep clients informed.
Multi-Service Booking
- Let clients book multiple treatments in one appointment with accurate timing and proper service sequencing.
Client Preferences & History
- Track client preferences, treatment history, and notes. Attach documents for personalised spa experiences.
Comprehensive Reporting
- 9 detailed reports including therapist utilisation, treatment revenue, cancellation analysis, and client retention.
Complete Spa Management Solution
Spas and wellness centres using Bella Booking benefit from no-show protection with deposits and cancellation policies, service bundles for upselling, and efficient therapist scheduling. Our reporting helps you track utilisation and revenue by therapist.
FAQ
Frequently asked questions
Can clients choose their therapist?
Yes. Clients can view available therapists and their specialisations, then select their preferred therapist during booking. This helps build client-therapist relationships.
How do deposits work for expensive spa packages?
On the Professional plan, require deposits (fixed amount like $100, or percentage like 50%) when clients book. Set service-specific policies—for example, require deposits for spa day packages but not for express treatments. Automatic refund processing via Stripe.
How do service bundles work for spas?
Create bundles combining multiple spa treatments into one package with custom pricing. For example, a spa day bundle might include massage, facial, and body treatment. Clients book the entire bundle in one appointment.
Can clients book multiple services in one appointment?
Yes. Clients can book multiple spa services in a single appointment. The system calculates total time needed, ensures services are in the correct order, and checks therapist availability for the entire duration.
How do automated reminders work?
Configure SMS and email reminders before appointments (e.g., 24 hours and 2 hours before). Templates are customisable with variables like client name, date, time, and services. Include one-click confirmation links.
Can I store client preferences and treatment notes?
Yes. Store detailed notes about preferences, treatment history, and any sensitivities. Attach documents like intake forms. Notes are accessible during booking and appointments.
What reports are available?
Nine reports including Appointments Summary, Cancellations, Sales Summary, Therapist Sales, Therapist Utilisation, and more. All support date filtering and CSV export.
Is there a waitlist for fully booked times?
Yes. When your schedule is full, clients can join a waitlist with their preferred times. When cancellations open slots, you can convert waitlist entries to appointments.
Explore Features
Everything you need to run your spa & wellness
Ready to improve your spa & wellness business?
See how Bella Booking can help you manage your spa & wellness business more efficiently.
Australian-owned business. Sydney-based support team.