Booking Software for Lash & Brow Studios

On all plans, require deposits (fixed amount like $50, or percentage like 25%) for expensive full lash sets whilst keeping quick services like brow shaping deposit-free. Set service-specific cancellation policies with automatic refunds via Stripe.

Yes. Attach photos to client profiles to document lash work and track preferences. Supported formats include JPG, PNG, and WEBP (max 5MB each). Photos are stored securely and accessible during appointments.

Track client appointment history to see when clients last had lash fills. The system shows all past appointments, making it easy to identify clients due for fills. Send automated reminders and let clients book their next fill online.

Yes. Store detailed preferences including lash style (classic, hybrid, volume), curl type, length, and brow shape. Notes are accessible when booking appointments for consistent service every visit.

Configure SMS and email reminders before appointments. Customise templates with variables like client name, date, time, and services. Remind clients when they are due for lash fills based on their last appointment.

Yes. Your branded booking page is available 24/7. Clients can view availability and book their next fill or appointment anytime, reducing phone calls during busy periods.

Set accurate durations for each service: full sets (2-3 hours), fills (60-90 minutes), brow services (30 minutes). The system blocks appropriate time and prevents overbooking technicians.

Over 20 reports including Appointments Summary, Cancellations, Sales Summary, Technician Sales, Technician Utilisation, Client Retention, Booking Source, Gift Cards, Loyalty, Discount Summary, Attendance, and more. All support date filtering and CSV export.

Yes! When Afterpay (or Clearpay in the UK) is enabled, clients can split payments into 4 interest-free instalments for deposits, gift card purchases, and package purchases. You receive the full amount upfront. Available in Australia, New Zealand, United States, Canada, and the United Kingdom.

Yes! Messages Plus gives your business a dedicated phone number with a two-way SMS inbox. Clients can reply to appointment reminders to confirm, and you can send bulk SMS campaigns for promotions and announcements. Automated messages (reminders, confirmations) are included on all plans.

Yes. Bella AI is an assistant you can ask anything about your business — schedules, clients, revenue, team performance. A weekly AI business digest analyses your data and sends a personalised performance summary with actionable insights to your email.

Yes! On the Professional plan, clients who completed an appointment can leave a verified review with star ratings and optional written feedback. AI moderation checks reviews before publishing, and you can respond publicly or privately. Reviews appear on your online booking page.

Yes! When digital tipping is enabled, clients can leave tips for their technician after appointments via your online booking portal. Tips are processed through Stripe and both you and the team member are notified.

Bella Booking captures incomplete bookings automatically — a feature most booking systems don't offer. When an authenticated client reaches the Review step and leaves without confirming, their selection is saved as a draft. You see it in the Follow-ups side panel and on a dashboard amber KPI card, with a one-tap 'Book for client' action. Enable the automatic reminder and the client receives an SMS or email with a resume link.