Booking Software for Wellness Clinics

Yes. Create custom intake forms, health history questionnaires, lifestyle assessments, and consent forms with electronic signatures. Auto-send forms to clients before their first appointment. Supported formats for file attachments include PDF, DOC, DOCX, JPG, PNG, and more (max 5MB each).

Yes. Clients can view available practitioners and book directly with their preferred professional. Assign services to specific practitioners based on their modalities and qualifications.

Create recurring subscription plans — for example, fortnightly acupuncture sessions at a discounted rate, or a monthly wellness check-up membership. Billing is handled automatically through Stripe with 9+ frequency options. Clients can purchase memberships online and track included sessions through the My Membership portal.

Yes. Create different services for each modality (acupuncture, naturopathy, massage) and assign them to qualified practitioners. Clients only see relevant practitioners when booking a specific service.

Create packages for multi-session treatment plans — for example, an initial consultation plus 8 acupuncture sessions at a bundled rate. Clients can purchase packages online and sessions are tracked and redeemed automatically at checkout.

On all plans, require deposits (fixed amount or percentage) when clients book online. Set cancellation notice periods and fees. Automatic refund processing via Stripe when clients cancel within policy.

Yes! When Afterpay (or Clearpay in the UK) is enabled, clients can split payments into 4 interest-free instalments for deposits, gift card purchases, and package purchases. You receive the full amount upfront. Available in Australia, New Zealand, United States, Canada, and the United Kingdom.

Yes! Messages Plus gives your clinic a dedicated phone number with a two-way SMS inbox. Clients can reply to appointment reminders to confirm, and you can send bulk SMS campaigns for promotions and announcements. Automated messages (reminders, confirmations) are included on all plans.

Yes. Bella AI is an assistant you can ask anything about your business — schedules, clients, revenue, team performance. A weekly AI business digest analyses your data and sends a personalised performance summary with actionable insights to your email.

Yes! On the Professional plan, clients who completed an appointment can leave a verified review with star ratings and optional written feedback. AI moderation checks reviews before publishing, and you can respond publicly. Reviews appear on your online booking page.

Yes! When digital tipping is enabled, clients can leave tips for their practitioner after appointments via your online booking portal. Tips are processed through Stripe and both you and the team member are notified.

Bella Booking captures incomplete bookings automatically — a feature most booking systems don't offer. When an authenticated client reaches the Review step and leaves without confirming, their selection is saved as a draft. You see it in the Follow-ups side panel and on a dashboard amber KPI card, with a one-tap 'Book for client' action. Enable the automatic reminder and the client receives an SMS or email with a resume link.

Yes. Bella Booking is Australian-headquartered with pricing in AUD (GST included), Australian Stripe payment processing at domestic rates (1.7% + 30c), SMS sent through Australian carriers for reliable delivery, and support available during Australian business hours. There are no currency surprises or international transaction fees.