Waitlist Management for Busy Salons
Never lose a client when you are fully booked. Capture interest and fill last-minute cancellations.
Bella Booking's waitlist software captures client interest when no appointments are available. When your schedule is full, clients can join the waitlist with their preferred dates, times, and services. If a cancellation opens a slot, you can quickly convert waitlist entries into appointments. The waitlist panel shows entries filtered by status (waiting, booked, cancelled) and preferred date range. Optionally allow clients to join the waitlist through online booking when no slots are available.
What's included
Key capabilities of waitlist
Capture demand
When your schedule is full, capture client requests instead of turning them away. Never lose a potential booking.
Preferred time windows
Clients specify multiple preferred date and time ranges. Match cancellations with waitlist entries easily.
Services and bundles
Waitlist entries support multiple services and service bundles, just like regular appointments.
Convert to appointment
When a slot opens, convert a waitlist entry to an appointment with a few clicks. Client details and services carry over automatically.
Status tracking
Filter waitlist by status: Waiting, Booked, Cancelled. Track which entries have been addressed.
Online waitlist
Let clients join the waitlist through online booking when no appointments are available. Can be enabled per service.
Automated notifications
Clients receive confirmation when they join the waitlist. Business notifications alert your team to new entries.
Notes
Add notes to waitlist entries for special requests or additional context.
How the waitlist works
Client joins waitlist
When no appointments are available, create a waitlist entry with the client's preferred times and services.
Cancellation opens a slot
When an existing appointment is cancelled, a slot becomes available.
Match with waitlist
Check the waitlist for entries matching the open slot's date and time.
Convert to appointment
Convert the waitlist entry to an appointment. The client is notified automatically.
Plan availability
Feature
Starter
Professional
All prices in AUD, GST included. No currency conversion fees.
Frequently asked questions
Can clients join the waitlist online?
Yes, if you enable the "Allow join waitlist" setting. When no appointments are available during online booking, clients can submit a waitlist request with their preferred times.
How do I know when someone joins the waitlist?
Business notifications alert you when a client joins the waitlist online. You can configure these notifications in your automated messages settings.
Can waitlist entries include multiple services?
Yes. Waitlist entries support multiple services and service bundles, just like regular appointments. All details carry over when you convert to an appointment.
What happens when I convert a waitlist entry to an appointment?
The client, services, and notes transfer to the new appointment. The waitlist entry status changes to "Booked". The client receives a booking confirmation.
Can I see how many people are waiting?
Yes. The waitlist panel shows a count of entries with "Waiting" status. You can filter by date range to see demand for specific periods.
Related features
Ready to try waitlist?
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Australian-owned business. Sydney-based support team.