SMS, Email & Business Notifications
Reduce no-shows with automated reminders across SMS, email, and your notification centre. 19 message types keep clients and your team informed.
Bella Booking handles all your client and business communications automatically. Send appointment reminders, booking confirmations, rescheduling notices, cancellation alerts, and rebook prompts — via SMS, email, or both. Your notification centre keeps you informed when clients book, cancel, join the waitlist, submit forms, or leave tips. Customise every message template with your own wording and use variables like client name, date, time, and services. With 19 automated message types across 3 channels, you never have to send a manual reminder again.
What's included
Key capabilities of automated notifications
Three notification channels
SMS, email, and business notification centre. Enable or disable each channel independently per message type.
Appointment reminders
Send up to two reminders before appointments. Configure timing separately (e.g., 24 hours before and 2 hours before) for each.
Booking confirmations & updates
Automatic messages for: confirmed, pending approval, pending confirmation, rescheduled, cancelled, and checked out appointments.
Business notifications
Get notified in your notification centre, email, and SMS when clients book online, request approval, reschedule, cancel, join the waitlist, submit forms, or leave tips.
Rebook reminders
Remind clients to rebook when they are due for their next appointment. Smart timing based on their service history.
Review requests
Send review request messages to clients after appointment checkout. Configurable timing, neutral wording, and a direct link to leave a review. Can also be sent manually from the appointment actions menu.
Waitlist notifications
Clients receive confirmation when they join your waitlist. You receive a business notification to review the request.
Customisable templates
Edit every message template with your own wording. Use variables like {{FirstName}}, {{Date}}, {{Time}}, {{ServiceName}}, and {{SelfServiceLink}}.
Confirmation links
Include one-click confirmation links or self-service links so clients can confirm, cancel, or reschedule directly from the message.
Client notification preferences
Respect individual client preferences. Clients can opt out of SMS, email, or both from their profile.
Live preview
See exactly how your message will look before saving. Test with sample data to verify formatting and variables.
Resend and manual reminders
Resend a booking confirmation or send a manual reminder from the appointment actions menu. Useful when a client says they didn't receive the original message.
Smart debouncing
When an appointment is changed multiple times in quick succession (e.g., dragged on the scheduler), the system debounces notifications so clients receive only the final update.
SMS delivery tracking
Track SMS delivery status in real time. See whether messages were delivered, failed, or are pending.
Email hard bounce handling
When an email hard bounces (invalid address), the system automatically marks the client's email as undeliverable and stops sending to it. Prevents repeated failed deliveries and protects your sender reputation.
Cancellation reason in business notifications
When an appointment is cancelled, the business notification includes the cancellation reason and any notes. See why appointments were cancelled without opening the appointment record.
How automated notifications work
Configure your templates
Set up message content for each notification type. Customise wording and choose which channels (SMS, email) to enable.
Set timing preferences
Choose when reminders are sent relative to appointment time. Configure two independent reminder schedules.
Messages sent automatically
The system sends messages at the configured times across all enabled channels. No manual action required.
Track and respond
See which clients have confirmed. Review business notifications for online bookings, cancellations, and waitlist requests.
Plan availability
Feature
Starter
Professional
All prices in AUD, GST included. No currency conversion fees.
Frequently asked questions
How many SMS are included?
Starter plan includes 200 SMS per month. Professional plan includes 500 SMS per month. Additional SMS packages are available at $10 for 100 SMS. Email notifications are unlimited on all plans.
What notification types are available?
Client messages: Confirmed, Pending Approval, Pending Confirmation / Deposit, Rescheduled, Cancelled, Checked Out, Waitlist Confirmation, two Appointment Reminders, Rebook Reminder, and Review Request. Business notifications: New Booking, Approval Request, Cancellation, Reschedule, Waitlist entries, Form Submission, and Tip Received.
What template variables are available?
Variables include: {{FirstName}}, {{LastName}}, {{Date}}, {{Time}}, {{ServiceName}}, {{BusinessName}}, {{TotalPrice}}, {{SelfServiceLink}}, {{ConfirmAppointmentLink}}, {{CancelAppointmentLink}}, {{FormName}}, {{TipAmount}}, and {{TeamMemberName}}.
Can I disable notifications for specific clients?
Yes. Each client profile has notification preferences where you can enable or disable SMS and email notifications individually.
Are SMS sent through Australian networks?
Yes. SMS are sent through Australian mobile networks using local numbers for better deliverability.
Related features
Ready to try automated notifications?
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Australian-owned business. Sydney-based support team.