Streamline Your Nail Salon with Smart Booking

Set accurate durations for each nail service—from quick polish changes to elaborate nail art. When clients book, the system blocks the appropriate time and prevents overbooking technicians.

Yes. The system handles the hybrid nature of nail salons. Manage pre-booked appointments whilst adding walk-in clients with a few clicks.

On all plans, require deposits (fixed amount or percentage) when clients book. Set cancellation periods and fees. If clients cancel with less than required notice, fees are calculated and refunds processed via Stripe.

Yes. Clients can book multiple services (manicure + pedicure, gel extensions + art) in one appointment. The system calculates total time and shows only available slots that fit the full duration.

Yes. Store detailed notes about favourite colours, designs, nail shapes, and allergies for each client. Notes are accessible during booking for personalised service every visit.

Create package deals combining manicure, pedicure, and add-ons with flexible pricing — set a total price, apply a discount percentage, or offer bundles for free. Enable Show Savings to display savings during online booking. Clients book the entire bundle in one transaction, increasing average ticket value.

Yes. Create pricing tiers (e.g., Junior, Senior, Master) and assign technicians. The same service can have different prices based on experience level.

Over 20 reports including Appointments Summary, Cancellations, Sales Summary, Technician Sales, Technician Utilisation, Client Retention, Booking Source, Gift Cards, Loyalty, Discount Summary, Attendance, and more. All support date filtering and CSV export.

Yes! When Afterpay (or Clearpay in the UK) is enabled, clients can split payments into 4 interest-free instalments for deposits, gift card purchases, and package purchases. You receive the full amount upfront. Available in Australia, New Zealand, United States, Canada, and the United Kingdom.

Yes! Messages Plus gives your business a dedicated phone number with a two-way SMS inbox. Clients can reply to appointment reminders to confirm, and you can send bulk SMS campaigns for promotions and announcements. Automated messages (reminders, confirmations) are included on all plans.

Yes. Bella AI is an assistant you can ask anything about your business — schedules, clients, revenue, team performance. A weekly AI business digest analyses your data and sends a personalised performance summary with actionable insights to your email.

Create recurring subscription plans — for example, a monthly gel manicure membership or unlimited nail maintenance at a flat rate. Billing is handled automatically through Stripe with 9+ frequency options from weekly to annually. Clients purchase memberships through your online booking page and view plan details, track included sessions, and check their next billing date through the My Membership portal.

Yes! On the Professional plan, clients who completed an appointment can leave a verified review with star ratings and optional written feedback. AI moderation checks reviews before publishing, and you can respond publicly. Reviews appear on your online booking page.

Yes! When digital tipping is enabled, clients can leave tips for their nail technician after appointments via your online booking portal. Tips are processed through Stripe and both you and the team member are notified.

Bella Booking captures incomplete bookings automatically — a feature most booking systems don't offer. When an authenticated client reaches the Review step and leaves without confirming, their selection is saved as a draft. You see it in the Follow-ups side panel and on a dashboard amber KPI card, with a one-tap 'Book for client' action. Enable the automatic reminder and the client receives an SMS or email with a resume link.

Yes. Bella Booking is Australian-headquartered with pricing in AUD (GST included), Australian Stripe payment processing at domestic rates (1.7% + 30c), SMS sent through Australian carriers for reliable delivery, and support available during Australian business hours. There are no currency surprises or international transaction fees.

Each technician has default working hours that repeat weekly, with the ability to set custom hours for specific dates — alternating Saturdays, extended holiday hours, or reduced winter schedules. Time off is managed separately and automatically blocks bookings for those dates. The team schedule view shows everyone's roster in a grid so you can spot coverage gaps. For stations, set up each nail station and pedicure chair as a resource with its capacity (e.g., 3 pedicure chairs = capacity 3). Online bookings are automatically assigned to the first available station by priority order. The scheduler can be switched to a resource view to see bookings grouped by station instead of by technician, making it easy to visualise chair utilisation.

Yes. The product catalogue tracks every item with name, brand, price, cost price, SKU, and barcode. Set stock levels for each product and receive low-stock alerts when inventory falls below your threshold. Manage suppliers with contact details and create purchase orders to track incoming stock. When you receive an order, update stock levels in bulk. Products sold at checkout are automatically deducted from inventory. The Products Sales report shows which items are selling and which are sitting on shelves — useful for managing gel colours, acrylics, nail art supplies, and retail products. You can also bulk-import your product catalogue via CSV.

Nail salons typically run a mix of pre-booked appointments and walk-in clients. The scheduler shows your booked appointments across all technicians, and adding a walk-in takes just a few clicks — select the technician with availability, pick the service, and optionally create a new client record on the spot. Walk-ins appear on the schedule immediately alongside booked appointments. Schedule optimisation modes (Reduce Gaps or Eliminate Gaps) help concentrate pre-booked appointments together, leaving natural windows for walk-ins. The Incomplete Bookings feature captures clients who started booking online but didn't finish — you see them in a Follow-ups panel and can reach out with a reminder to convert them into confirmed appointments.