1
Export your clients
Desktop: Clients → Clients list → Options (top right) → CSV or Excel. Mobile: Clients → Actions (⋮) → CSV. Requires the "Can download clients" permission on your Fresha role. Card details are excluded (PCI) — clients re-add their card on first booking.
2
Export your service menu
Catalog → Service menu → Options (top right) → CSV. Categories, prices and durations come through ready to import.
3
Export your appointments (optional)
Sales → Appointments → set the From/To date range → Export (top right) → CSV. We recommend a tight recent range (e.g. last 3 months) rather than full history — see the appointment note below.
4
Send us your team list
Fresha has no native team export. Email us a list of first name, last name, email, mobile and role for each team member — a screenshot of your Settings → Team members page is fine.
5
Email everything to hello@bellabooking.com
Send the three CSVs plus your team list from the email on your Fresha account. We validate, dedupe and import everything for you within one business day, then run a 30-minute walkthrough.
6
Update your booking links
Replace your Fresha booking link on your website, Instagram bio, Facebook page, Google Business Profile, email signature, and any printed materials with your new Bella booking page URL.

A note on appointment history

We generally recommend not importing old appointment history. Importing past appointments can trigger unintended automated messages (reminders, follow-ups) and cause data inconsistencies. Your clients and services are the essential data for a clean start. If you do want some history carried over, we recommend a tight recent range (e.g. the last 3 months) — our migration team will ensure no notifications are sent accidentally.

Good to know

Card and payment details cannot be exported from Fresha (PCI). The "Can download clients" permission must be enabled on your Fresha role for the client export. Reports, products, gift card balances and per-client membership balances are not part of this migration — talk to us if you need them and we will work out a manual approach.

Official export documentation: Fresha help centre

Can't export your data?

No problem — we can work with anything. Screenshots of your service list, a link to your public booking page, a photo of your price board, or even a typed-up list. Send us whatever you have and we will build your account from it.

Need help with the migration?

Our team will handle the data import, set up your services, and walk you through everything — included free with every plan. We accept data in any format — CSV, Excel, screenshots, photos, links, or anything else you can send.

Common questions about switching

Will I lose my client data?

No. Export your client list from Fresha (we provide step-by-step instructions), then our team will import it into Bella Booking for you. Free data migration is included with every plan.

How long does the switch take?

Most salons are up and running within 1-2 hours. We handle the data import and walk you through setup in a 1-on-1 onboarding session.

Do I need to cancel my Fresha subscription first?

We recommend running both systems in parallel for a few days to ensure a smooth transition. Cancel your Fresha subscription once you're confident everything is working.

Is there a contract or lock-in?

No. Bella Booking is month-to-month with no lock-in contracts. You can cancel anytime.

Ready to make the switch?

Start your 14-day free trial — no credit card required. We'll help you migrate from Fresha for free.

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