Switch to Bella Booking
Switching from Acuity Scheduling?
We make it easy. Free data migration included with every plan.
Why salons switch from Acuity Scheduling
- Built for salons, spas and clinics rather than any appointment-based business
- Retail product sales and stock management — Acuity has no inventory at all
- Email and SMS campaigns built in, instead of bolting on a separate marketing platform
- Automated birthday, rebook and review messages without a third-party tool
- Loyalty programme with configurable points and rewards
- Client reviews with verified appointments and AI moderation
What you get with Bella Booking
Everything you need to run your business — included with every plan.
Online Booking
24/7 branded booking page for your clients
Automated Reminders
SMS and email reminders with confirmation links
Client Management
Full CRM with notes, history, and documents
Team Scheduling
Manage schedules, availability, and time off
Payments & Deposits
Online payments, deposits, and cancellation policies
Reports
25+ built-in reports with CSV export
How to switch from Acuity Scheduling
Step-by-step guide to export your data and move to Bella Booking. We offer free data migration with every plan.
- 1
Export your client list
Go to Clients, click Import/export, then Export client list. Choose "All clients" (or a subgroup by recency) and download the CSV.
- 2
Export your appointments
From the same Import/export menu, click Export appointments. The CSV includes intake form responses when a form is selected, with timestamps.
- 3
Capture your appointment types
Screenshot or list your appointment types with durations, prices and add-ons. Acuity has no dedicated service-menu export, so capture this manually — a link to your booking page is enough for us.
- 4
Note your packages, memberships and gift certificates
If you sell packages, subscriptions or gift certificates on Standard or Premium, write down the outstanding balances before you close the account — Bella has packages, memberships and gift cards to recreate them in, but only if you have the list.
- 5
Email everything to hello@bellabooking.com
Send the CSVs plus your appointment-type list. We validate, dedupe and import everything for you — free with every plan.
A note on appointment history
We generally recommend not importing old appointment history. Importing past appointments can trigger unintended automated messages (reminders, follow-ups) and cause data inconsistencies. Your clients and services are the essential data for a clean start. If you do want some history carried over, we recommend a tight recent range (e.g. the last 3 months) — our migration team will ensure no notifications are sent accidentally.
Good to know
Acuity exports are CSV only. If you ever import back into Acuity, files must be split into batches of 500 rows — we have no such limit on the way in. The "days since last appointment" column is blank for clients with an upcoming booking or no history, so do not rely on it for segmenting.
Official export documentation: Acuity Scheduling help centre
Can't export your data?
No problem — we can work with anything. Screenshots of your service list, a link to your public booking page, a photo of your price board, or even a typed-up list. Send us whatever you have and we will build your account from it.
Need help with the migration?
Our team will handle the data import, set up your services, and walk you through everything — included free with every plan. We accept data in any format — CSV, Excel, screenshots, photos, links, or anything else you can send.
Rated 5.0 on Capterra
“Streamlined patient booking with world-class support”
“The supportive & flexible system we have been asking for”
“Best Day Spa System Ever”
Common questions about switching
Will I lose my client data?
No. Export your client list from Acuity Scheduling (we provide step-by-step instructions), then our team will import it into Bella Booking for you. Free data migration is included with every plan.
How long does the switch take?
Most salons are up and running within 1-2 hours. We handle the data import and help you through setup.
Do I need to cancel my Acuity Scheduling subscription first?
We recommend running both systems in parallel for a few days to ensure a smooth transition. Cancel your Acuity Scheduling subscription once you're confident everything is working.
Is there a contract or lock-in?
No. Bella Booking is month-to-month with no lock-in contracts. You can cancel anytime.
Ready to make the switch?
Start your 14-day free trial — no credit card required. We'll help you migrate from Acuity Scheduling for free.