How to choose the right salon software for your business
Focus on the features you actually need, understand the total cost for your team size, and test before committing. The best software is one your team will actually use consistently.
Start with your actual needs
Before comparing features, list what problems you're trying to solve.
- Are you drowning in phone calls for bookings?
- Do you have a no-show problem?
- Is managing multiple staff schedules difficult?
- Do you need to track client history and preferences?
- Are you losing track of product inventory?
The answers will help you prioritise features that matter for your business.
Essential features for most salons
Appointment scheduling
The core of any salon software. Look for: easy drag-and-drop calendar, multiple views (day, week, month), colour coding for services or team members, and prevention of double-bookings.
Online booking
Lets clients book themselves 24/7. Check for: real-time availability display, team member selection (if you want it), mobile-friendly booking pages, and integration with your website and social media.
Client management
Stores client information and history: contact details, appointment history, service preferences and notes, and communication preferences.
Automated reminders
Reduces no-shows through SMS and/or email: customisable timing (24h, 2h before, etc.), template customisation, and check whether SMS is included or extra cost.
Questions to ask vendors
- 1What's the total monthly cost for my team size? Get an actual number, not just the "starting from" price.
- 2Are there any transaction fees or commissions? Some "free" software charges 20-30% on bookings.
- 3What's included in SMS/reminder allowances? Running out mid-month is frustrating.
- 4Can I try it before committing? A free trial without credit card is ideal.
- 5How do I get my data out if I leave? Data export should be straightforward.
- 6What support is available? Email-only support can be slow when you have urgent issues.
Red flags to watch for
- No free trial: If they won't let you test, that's concerning
- Long-term contracts: Month-to-month is standard in 2026
- Hidden fees: Setup fees, training fees, or charges for basic features
- Complex pricing: If you can't figure out what you'll pay, that's intentional
- No data export: You should be able to leave with your client data
The practical test
Before deciding, ask yourself:
- Will my team actually use this daily?
- Is the interface intuitive enough that training is minimal?
- Does it solve my biggest problems?
The fanciest software is worthless if it sits unused because it's too complicated.
Making the switch
If you're moving from another system (or from paper/spreadsheets):
- Check if the new software offers data migration help
- Plan the transition during a slower period
- Train your team before going live
- Keep your old system accessible briefly as a backup
Related features
Ready to try Bella Booking?
Start your free trial today. No credit card required.
Australian-owned business. Sydney-based support team.